Privacy Policy

Last Updated: December 31, 2019
Effective: January 1, 2020

We care about our customers and know that your privacy is important to you. This Privacy Policy ("Privacy Policy") explains how we collect, use, and protect your information.


1. Scope of Application

This Privacy Policy applies to your use of our websites and mobile applications (the "Service"). It includes platforms operated by Tikkiko LLC and its affiliated brands.

If you visit other websites or applications, their own privacy policies will apply. Please review them separately.

This Privacy Policy also applies when you provide information to our service representatives or contact us through email, chat, or other channels.


2. Information We Collect and How We Use It

We collect information in three categories:

  • Information you give to us
  • Information automatically collected
  • Information from third parties

Information You Give to Us

  • Name and contact details
  • Profile information
  • Payment information
  • Financing details
  • Communications and service history
  • Reviews, posts, surveys, and user content

3. When We Share Your Information

We share information with:

  • Subsidiaries and affiliates
  • Logistics, payment, and delivery partners
  • Professional service providers
  • Approved third parties such as social media platforms
  • Government or law enforcement when required

We may also share anonymized data as permitted by law.


4. Financing Providers

Financing information is collected for the financing provider and deleted from our systems after submission.


5. Our Cookie Policy

We use cookies to improve performance and personalize your shopping experience.

Types of Cookies

  • Functionality cookies
  • Analytics cookies
  • Preference cookies
  • Advertising cookies

6. Direct Marketing and Behavioral Advertising

You may opt out of marketing emails at any time using the unsubscribe link.

Interest-based advertising opt-out options:

  • aboutads.info/choices
  • networkadvertising.org/choices

7. Blogs, Reviews, and Forums

Content you post publicly may be viewed or used by others. You may request removal where possible.


8. Our Security Measures

We use industry-standard safeguards, including encryption and PCI-compliant systems. Please keep your password secure.


9. Keeping Your Information

We retain data as needed for service, legal obligations, and account management.


10. Children’s Privacy

The Service is not intended for children under 13.


11. Information for California & International Visitors

California Privacy Rights

California residents may request access to or deletion of their data.

Requests may be made via email:
QYL2509@outlook.com

International Visitors

Your information may be transferred to and processed in the United States.


12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Please check this page for updates.

What is neoprene?

Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

Why does StrideOn use neoprene in its products?

We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

Is neoprene waterproof?

Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

Is neoprene easy to clean?

Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

Does neoprene provide padding or protection for my belongings?

Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

How does neoprene feel to the touch / against my skin?

Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

Do StrideOn shoes with neoprene or other materials provide arch support?

Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.

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